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the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
Try to update the firmware on the player by going to this website
If there is a hair or obstruction on the lens it will not read discs.
If it is still under warranty, send it in first before you take it apart, it may void warranty.- If the above two do not work then the transport mechanism may be defective and the repair would be around 100 -150 dollars, which is probably not worth repairing and it is best to look at a replacement machine.